Last updated: October 10, 2025
Company: Autogen Media
Website: [www.autogenmedia.com]
Contact: support@autogenmedia.com

Welcome to Autogen Media (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and digital content (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use or access the Services.

Autogen Media provides digital marketing, advertising, and creative services, including but not limited to:

• Social media strategy and management
   
• Content creation and brand development
   
• Paid advertising campaigns (Meta, Google, TikTok, etc.)
   
• SEO, analytics, and marketing automation
   
• Consulting, audits, and training
   

Specific deliverables, costs, and timelines are defined in your proposal or agreement.
If a written contract conflicts with these Terms, the signed contract governs.

You must be at least 18 years old to use our Services.
By working with us, you represent that you have the legal authority to enter into this agreement and provide all information truthfully.

You agree to:

• Provide all necessary information, approvals, and assets on time.
   
• Ensure all materials (images, logos, text, etc.) are legally owned or licensed.
   
• Respond to communication promptly to avoid project delays.
   
• Follow advertising platform policies (Meta, Google, TikTok, etc.).
   

Autogen Media is not responsible for project delays or performance issues caused by client inaction or incomplete submissions.

• Payments are due as stated in your proposal or invoice (typically upfront or net 7–14 days).
   
• Services may pause if payment is not received by the due date.
   
• Advertising budgets (Meta, Google, TikTok, etc.) are funded separately by the client and not included in our service fees.
   
• Late payments may incur a 1.5% monthly finance charge or the maximum allowed by law.
   
• Autogen Media reserves the right to withhold work or suspend accounts for nonpayment.
   

All prices are in U.S. dollars (USD) unless stated otherwise.

All payments are non-refundable once work has begun or campaigns are launched.
Clients may cancel ongoing services with 30 days’ written notice via email to support@autogenmedia.com.

You remain responsible for all work performed or costs incurred before cancellation.
Autogen Media may terminate a contract immediately for nonpayment or policy violations without refund.
For full details, see our Refund Policy.

Revisions are limited to the number specified in your agreement.
Additional edits, scope changes, or new deliverables will be billed separately.

Once the final work is delivered and approved, future revisions will require a new work order or hourly billing.

You retain ownership of any materials you provide to us and grant Autogen Media a limited license to use them for project purposes.

All concepts, templates, and materials remain Autogen Media property until full payment is received. Upon payment, final deliverables become your property — excluding proprietary tools or internal assets used in production.

Unless you request otherwise in writing, Autogen Media may showcase completed work, anonymized data, or non-confidential visuals in portfolios or promotional materials.

Autogen Media may display testimonials, performance examples, and case studies on our website and marketing channels.
Some statements, reviews, or client examples may be anonymized, paraphrased, or entirely illustrative — created to demonstrate the type of outcomes clients typically experience when using our Services.

These “illustrative testimonials” are representative examples and not actual reviews from specific clients unless explicitly labeled as such.
Their purpose is to describe our Services and the results our strategies aim to achieve.

By using our website or Services, you acknowledge and agree that:

• Not all testimonials reflect real individuals or real experiences.
   
• Any testimonial labeled as “illustrative,” “sample,” or “case-style” is fictional but representative.
   
• You will not interpret such material as a guarantee of identical outcomes.
   

This clause ensures transparency and protects both the client and Autogen Media from misrepresentation claims.

Both parties agree to protect any confidential information shared during the course of work.
We will not disclose your private business data or marketing materials to third parties without consent.
You agree not to share Autogen Media’s pricing, strategies, or internal methods with competitors or external vendors.

Your information is processed according to our Privacy Policy.
By using our Services, you consent to the collection and lawful use of your data as described there.

When Autogen Media manages campaigns through external platforms (Meta, Google, TikTok, etc.):

• You must comply with their advertising policies.
   
• Autogen Media is not responsible for account suspensions, disapprovals, or system errors on those platforms.
   
• Fees paid to those platforms are non-refundable and separate from our service fees.
   

We make no guarantees of specific financial results, engagement metrics, or conversion rates.
Marketing performance varies by business type, market demand, offer quality, and other uncontrollable factors.

Our Services are provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement.

To the fullest extent permitted by law:

• Autogen Media’s total liability shall not exceed the total fees paid by you in the preceding 90 days.
   
• We are not liable for indirect, incidental, consequential, or punitive damages (including lost profits or data).
   

You agree to indemnify and hold harmless Autogen Media, its employees, and contractors against claims, damages, or expenses resulting from:

• Your use or misuse of our Services,
   
• Your violation of these Terms, or
   
• Your infringement of third-party rights.
   

Either party may terminate at any time with written notice.
Autogen Media may suspend or terminate Services immediately for breach of these Terms or unethical practices.
All outstanding balances remain due upon termination.

These Terms are governed by the laws of the State of Oregon, United States, without regard to conflict of law principles.
Any disputes will be resolved in the state or federal courts located in Jackson County, Oregon.

Autogen Media is not responsible for any failure or delay caused by events beyond our control, including acts of nature, internet failures, or government actions.

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.
By continuing to use our website or Services after an update, you agree to the revised Terms.

If you have questions about these Terms or your agreement, contact:
📧 support@autogenmedia.com